Returns Policy

14 DAYS RETURNS POLICY

We are happy to offer a refund/exchange on goods purchased online and returned within 14 days of purchase, as per the conditions outlined.


RETURNS POLICY

At Victor Dwyer Shoes we want to make your online experience as easy and enjoyable as purchasing goods in our store.

We are happy to offer an exchange or refund on goods purchased online, and returned within 14 days of purchase*

*Goods must be in the original packaging and in resaleable condition

If you need to make a return of your online order, contact our team within 14 days of receiving your order on 041 98 37419 or email us at info@victordwyer.ie

Option 1: You can send the item purchased online back to us at 5/6 Shop Street, Drogheda, Co. Louth, A92 CD99 through an Post.

 

Option 2: Email info@victordwyer.ie with all of your purchase details, your phone number and address and we will organise for Fastway to collect the package from your home address for a charge of €5.50

(We cannot be held responsible for goods lost in transit).

Please allow 7- 10 days for your return to be actioned.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn or tampered with. This does not affect your statutory rights. On receipt of the parcel we will begin to process your returns upon inspection of the items.

 

Please Note: In the days after a sale e.g. Black Friday, Mid Season sales and seasonal sales we experience a larger than usual number of returns. Please allow 10-14 days for your return to be processed during this time.

 

IN STORE PURCHASES RETURNS PROCEDURE

With regard to in-store purchases, Victor Dwyer Shoes offers an exchange or credit note for all goods returned in saleable condition, with the original receipt and box within 21 days of the purchase date.

We do not offer refunds on unwanted goods. This does not affect your statutory rights.

DELIVERY INFORMATION

Free Delivery For Any Purchase Over €60

  • Any purchase under €60 is just €4 for customers in the Republic of Ireland and Northern Ireland.

  • Our aim is to deliver all orders placed before 1pm the next working day (this does not include weekends & bank holidays).

  • FREE Click & Collect Service

  • For Click & Collect choose the option Collect in Store instead of Home Delivery at checkout stage.

  • *Please note: During SALE there is a €4 DELIVERY CHARGE on sale items in the Republic of Ireland and Northern Ireland.

 

Victor Dwyer Ladies & Children's Shoes

Shop Street

Drogheda

Co. Louth

A92 CD99

Tel: + 353 41 98 37419

Email: info@victordwyer.ie

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